Information Technology is aware of a telephone service outage impacting the Priory Campus. Phone calls, also known as 4-digit dialing, between campuses are currently working.We are currently working with our service provider to resolve the issue, although initial testing appears to be related to construction in the area.  

As a reminder, dialing 911 in some areas is currently unavailable. To contact Public Safety from Main Campus, please dial "5999" or from Priory Campus/in an emergency situation use a mobile device to call "911." You may also reach the University by e-mail to the respective department or by email to supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, or by tweeting @DUITSupport and we would be glad to assist you.

We invite you to visit this page for further updates which will be posted at the end of this message until the issue is addressed/resolved. Updates will be provided until the issue is resolved. If you have further questions regarding this notice, please contact the Support Center at (708) 524-6888, follow us @DUITSupport or by email to supportcenter@dom.edu.

 

From Information Technology (Final Update):

Telephone services have been restored. We appreciate your patience as our vendor worked to resolve the connectivity problems.  If you have any questions or continue to experience any issues, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting  @DUITSupport and we would be glad to assist you.

Telephone and internet services have been restored at both campuses as of 11:15am on Sunday, October 25, 2015. We appreciate your patience as AT&T worked to resolve the connectivity problems. If you have any questions or continue to experience any issues, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting @DUITSupport and we would be glad to assist you. No further updates will be provided as all issues related to 911 services, email and internet connectivity have been resolved.

The following table provides a status of phone services:

  Main Campus Priory Campus Off-Campus
From Main Campus to... Available Available Available
From Priory Campus to... Available Available Available
From Off-Campus to... Available Available N/A


The following table provides a status of email services:

  Students Faculty/Staff Non-Dominican
E-mail Addresses
From Students to... Available Available^ Available^
From Faculty/Staff to... Available^ Available Available^
From Non-Dominican E-mail Addresses to... Available Available N/A

^We have adjusted several systems to improve our redundancy; however, messages sent after 12:45pm yesterday (October 23, 2015) until today (October 24, 2015) at 9:15am, may need to be resent. Any messages that were not sent will receive a message delivery failure notice to the sender’s inbox. We have provided a series of tutorials and resources through the Support Center for how to identify e-mails that need to be resent at https://supportcenter.dom.edu/kb/24-e-mail.

From Information Technology by Emergency Notification Text on October 25, 2015 at 11:20am:

As of 11:15am, 911 and telephone services have been restored at both DU campuses. We appreciate your patience. For additional information visit dom.edu/italert.

From Information Technology by Emergency Mobile App Notification on October 25, 2015 at 11:20am:

As of 11:15am, 911 and telephone services have been restored at both DU campuses. We appreciate your patience. For additional information visit dom.edu/italert.

From Information Technology by E-mail notification at 11:18am (Final Update):

 

Telephone and internet services have been restored at both campuses as of 11:15am on Sunday, October 25, 2015. We appreciate your patience as AT&T worked to resolve the connectivity problems.  If you have any questions or continue to experience any issues, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting @DUITSupport and we would be glad to assist you. No further updates will be provided as all issues related to 911 services, email and internet connectivity have been resolved.

From Information Technology on October 25, 2015 at 8:15am (Final Update):

Information Technology has confirmed with AT&T and our other vendors that internet and phone services have been restored. If you have further questions or experience any issues with connectivity, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting @DUITSupport and we would be glad to assist you.

From Information Technology on October 24, 2015 at 7:15pm:

Information Technology continues to work with our vendors to resolve the service issues identified below:

911 Services On-Campus

Dialing 911 from an on-campus phone is NOT currently available. Contact Campus Public Safety from Main Campus, by dialing "5999" or in an emergency situation use a mobile device to call "911." 

Faculty & Staff Email (Resolved)

Information Technology has resolved issues related to sending and receiving email for students, faculty and staff. If you have experience further issues with email, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting @DUITSupport and we would be glad to assist you. 

Internet Connectivity

Due to internet connectivity issues with our provider, access to internal University resources will be limited and/or experience degraded performance. VPN access and access to Library online databases from off-campus are not accessible at this time.

Phone Services

Phone services remain limited to and within the University. 

If you have further questions, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting @DUITSupport and we would be glad to assist you.

From Information Technology on October 24, 2015 at 3:45pm:

Information Technology continues to work with our vendors to resolve the service issues identified below:

911 Services On-Campus
Dialing 911 from an on-campus phone is NOT currently available. Contact Campus Public Safety from Main Campus, by dialing "5999" or in an emergency situation use a mobile device to call "911."  

Faculty & Staff Email
During our disaster recovery process execution yesterday afternoon, we identified that inbound and outbound email were impacted.  The following updates have completed after our previous update:

- Student e-mail to faculty/staff and faculty/staff to student e-mail is now near real-time.
- Queued email to faculty/staff has been delivered.
- Inbound email is now beginning to flow to faculty/staff.

Internet Connectivity
Due to internet connectivity issues with our provider, access to internal University resources will be limited and/or experience degraded performance. VPN access and access to Library online databases from off-campus are not accessible at this time.

Phone Services
Phone services remain limited to and within the University. 

If you have further questions, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting @DUITSupport and we would be glad to assist you.

From Information Technology on October 24, 2015 at 11:53pm:

We continue to work with AT&T to restore services. We will be providing a series of tutorials and resources through the Support Center for how to identify e-mails that need to be resent. Once completed you can view the resources at https://supportcenter.dom.edu/kb/24-e-mail. Two key articles for reference, based on Support Center feedback, include:

- How do I know if I need to re-send an email to a recipient?

- How do I re-send an email to a recipient?

From Information Technology on October 24, 2015 at 10:02am:

AT&T identified that a construction crew severed a copper and fiber line at Division and Jackson. These lines provide phone and several of our internet connections to the University. AT&T has been actively working since yesterday afternoon to repair these lines. The following is a current update on the status of services at the University: 

911 Services On-Campus
Dialing 911 from an on-campus phone is NOT currently available. Contact Campus Public Safety from Main Campus, by dialing "5999" or in an emergency situation use a mobile device to call "911."  

Faculty & Staff Email
During our disaster recovery process execution yesterday afternoon, we identified that inbound and outbound email were impacted. We have adjusted several systems to improve our redundancy; however, messages sent after 12:45pm yesterday until today (October 24, 2015) at 9:15am, may need to be resent. Any messages that were not sent will receive a message delivery failure notice to the sender’s inbox. Inbound email from non-Dominican e-mail addresses and students is still impacted and we are actively working on resolving the delivery of inbound email.

Internet Connectivity
Due to internet connectivity issues with our provider, access to internal University resources will be limited and/or experience degraded performance. VPN access and access to Library online databases from off-campus are not accessible at this time. 

Phone Services
Phone services remain limited to and within the University.

If you have further questions, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting @DUITSupport and we would be glad to assist you.

From Information Technology on October 24, 2015 at 9:02am:

We continue to work with AT&T, our service provider, on the outage with internet access, e-mail and phone service. A more detailed update will be provided at 10:00am with further instructions. We appreciate your continued patience as we work toward a resolution.

Email Broadcast From Information Technology on October 23, 2015 at 4:35pm:

At 1:30pm Information Technology identified that our phone and email connectivity was impacted by our service provider, AT&T. This resulted in reduced performance for our internet connectivity on-campus, as well as limited access to on-campus resources from off-campus. We sent emergency text notifications, updated the IT alert web page (http://www.dom.edu/italert) and sent mobile app alerts. We have been working with our vendors throughout the day to identify a timeline of when services are anticipated to be restored. For updates throughout the evening and until the issue is resolved by AT&T, please visit http://www.dom.edu/italert.

The following are key updates related to our current outage:

911 Services On-Campus
Dialing 911 from an on-campus phone is NOT currently available. Contact Campus Public Safety from Main Campus, by dialing "5999" or in an emergency situation use a mobile device to call "911." 

Faculty/Staff Email
Email sent to or received from non-Dominican email addresses to faculty/staff is currently delayed until full internet services are restored. All emails that are sent or received during this time are queued to be delivered when services are restored. Student email is not impacted, with the exception of any email sent to faculty/staff. Email sent to a faculty/staff member or from a faculty/staff member to a student email account will be delayed until internet services are restored.

Internet Connectivity
Due to internet connectivity issues with our provider, access to internal University resources will be limited and/or experience degraded performance. As examples of services, VPN access and access to Library online databases from off-campus are not accessible.

Phone Services
Phone services remain limited to and within the University.

Thank you for your patience.  We will continue to post updates to the IT Alert page at http://www.dom.edu/italert until the issue is resolved.

From Information Technology on October 23, 2015 at 3:15pm:

Email sent or received from non-Dominican email addresses for faculty or staff accounts is currently delayed until internet services are restored. All emails that are sent or received during this time are in queue to be delivered when services are restored. This does not impact internal (Dominican to Dominican email) or student email that is on Office 365.

From Information Technology on October 23, 2015 at 2:45pm:

Information Technology has identified that phone connectivity is related to an issue with our service provider, AT&T. This has impacted both phone service and portions of our internet service. This will result in reduced performance for internet connectivity on-campus and limited access to on-campus resources from off-campus. We have been working with our vendors to identify a timeline of when services are anticipated to be restored. When this timeline is available, it will be posted on this page.

As a reminder, dialing 911 is currently unavailable. To contact Public Safety from Main Campus, please dial "5999" or from Priory Campus/in an emergency situation use a mobile device to call "911." You may also reach the University by e-mail to the respective department or by email to supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, or by tweeting @DUITSupport and we would be glad to assist you.

Dialing 911 is currently unavailable. To contact Public Safety from Main Campus, please dial "5999" or from Priory Campus/in an emergency situation use a mobile device to call "911."  

DU has established a temporary telephone number in order to reach the University for non-emergencies from off-campus or for requesting shuttle service. Please contact 708-315-6710 where all calls will be directed to the Support Center for assistance. The Support Center will not be able to transfer calls to another department or office on campus but will take a message, contact the department/office on your behalf, and return your call. 

You may also reach the University by e-mail to the respective department or by email to supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, or by tweeting @DUITSupport and we would be glad to assist you. We appreciate your patience and understanding as AT&T works to resolve the line that was damaged due to storms that occurred on Tuesday.

- See more at: https://supportcenter.dom.edu/news/17-telephone-system#sthash.2UA75sKb.dpuf

Dialing 911 is currently unavailable. To contact Public Safety from Main Campus, please dial "5999" or from Priory Campus/in an emergency situation use a mobile device to call "911."  

DU has established a temporary telephone number in order to reach the University for non-emergencies from off-campus or for requesting shuttle service. Please contact 708-315-6710 where all calls will be directed to the Support Center for assistance. The Support Center will not be able to transfer calls to another department or office on campus but will take a message, contact the department/office on your behalf, and return your call. 

You may also reach the University by e-mail to the respective department or by email to supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, or by tweeting @DUITSupport and we would be glad to assist you. We appreciate your patience and understanding as AT&T works to resolve the line that was damaged due to storms that occurred on Tuesday.

- See more at: https://supportcenter.dom.edu/news/17-telephone-system#sthash.2UA75sKb.dpuf

Emergency Notification Text sent from Information Technology on October 23, 2015 at 2:11pm:

Phone services impacted at Main and Priory Campus. Contact Public Safety at 5999 on-campus or use a mobile device for 911. More info at dom.edu/italert

Emergency Mobile App Notification sent from Information Technology on October 23, 2015 at 1:45pm:

Phone services are impacted at both campuses. On-campus students can call Security at 5999 from campus phones or use cellular service. More info is available at dom.edu/italert.

Telephone services have been restored at both campuses as of 10:00pm on Wednesday. We appreciate your patience as AT&T worked to resolve the connectivity problems.  If you have any questions or continue to experience any issues, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting @DUITSupport and we would be glad to assist you.

  Main Campus Priory Campus Off-Campus
From Main Campus to... Available Available Available
From Priory Campus to... Available Available Available
From Off-Campus to... Available Available N/A

From Information Technology at 9:28pm:

Four digit dialing from on-campus and inter-campus is currently functioning. Specifically, calls within Main Campus and within Priory Campus. Calls between campuses, off-campus and to our campus are currently unavailable. Our vendor has been notified and assistance has been requested.

Emergency Notification Text sent at 9:40pm:

Phone services are impacted at both campuses. On-campus students can call Security at 5999 from campus phones or use cellular service. More info dom.edu/italert.

From Information Technology at 9:48pm:

Phone calls at the Priory Campus can be made to off-campus numbers and between the Priory Campus. At this time, calls from the Priory Campus to the Main Campus remain unavailable.

From Information Technology at 11:31pm:

Our telephone vendor has been dispatched. They will be investigating in the next couple of hours due to storm activity in the area.

From Information Technology at 6:49am:

AT&T has confirmed that a major line that provides voice services has been disrupted. Beginning at 8:00am, an alternative number to reach the Support Center during this phone outage will be provided for off-campus callers. Additional updates will be provided as information is received.

From Information Technology at 7:25am:

We are working to establish an alternative contact number for the University during this outage. This number will connect you to our Support Center for assistance from off-campus to other departments at the University. We anticipate having this number available within 45 minutes as the account is activated for use.

From Information Technology at 9:15am:

Dialing 911 for emergency services from on-campus is currently unavailable during the outage. To contact Public Safety from on-campus, please dial "5999" or from a mobile device to reach emergency services by dialing "911."

DU has established a temporary telephone number in order to reach the University for non-emergencies from off-campus or for requesting shuttle service. Please contact 708-315-6710 where all calls will be directed to the Support Center for assistance. The Support Center will not be able to transfer calls to another department or office on campus but will take a message, contact the department/office on your behalf, and return your call. You may also reach the University by e-mail to the respective department or by email to supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, or by tweeting @DUITSupport and we would be glad to assist you. We appreciate your patience and understanding as AT&T works to resolve the line that was damaged due to storms that occurred on Tuesday.

From Information Technology by E-mail notification at 10:34am:

Dialing 911 is currently unavailable. To contact Public Safety from Main Campus, please dial "5999" or from Priory Campus/in an emergency situation use a mobile device to call "911."  

DU has established a temporary telephone number in order to reach the University for non-emergencies from off-campus or for requesting shuttle service. Please contact 708-315-6710 where all calls will be directed to the Support Center for assistance. The Support Center will not be able to transfer calls to another department or office on campus but will take a message, contact the department/office on your behalf, and return your call. 

You may also reach the University by e-mail to the respective department or by email to supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, or by tweeting @DUITSupport and we would be glad to assist you. We appreciate your patience and understanding as AT&T works to resolve the line that was damaged due to storms that occurred on Tuesday.

From Information Technology by Emergency Notification Text at 10:49am:

911 services remain unavailable from both campuses and phone services are also impacted. Visit dom.edu/italert for more information.

From Information Technology at 5:04pm:

Beginning at 6:45pm, all calls directed to the temporary number, 708-315-6710, will be sent to our voicemail service as the Support Center will be preparing for closing at 7:00pm. All voicemails received will be responded to by the Support Center beginning at 8:00am on August 20, 2015.

From Information Technology at 10:06pm:

Telephone services have been restored at both campuses as of 10:00pm on Wednesday. We appreciate your patience as AT&T worked to resolve the connectivity problems.  If you have any questions or continue to experience any issues, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting  @DUITSupport and we would be glad to assist you. 

From Information Technology by Emergency Notification Text at 10:10pm:

As of 10:00pm telephone services have been restored at both DU campuses. We appreciate your patience. For additional information visit dom.edu/italert. 

From Information Technology by E-mail notification at 10:06pm (Final Update):

Telephone services have been restored at both campuses as of 10:00pm on Wednesday. We appreciate your patience as AT&T worked to resolve the connectivity problems.  If you have any questions or continue to experience any issues, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting  @DUITSupport and we would be glad to assist you.