MyDU and Jenzabar Service Notice (Completed)

Over the long-weekend beginning Friday, October 20 at 7:00am, Information Technology (IT) will be migrating our student information system, Jenzabar, to a hosted environment. MyDU and other Jenzabar products, including the main database system called “EX”, will be unavailable from 7:00am on Friday, October 20th until 7:00am on Monday, October 23.

Key points to note:

  1. Moving to hosted services is a strategic move to provide increased disaster recovery protection, scaled capacity to better handle high-demand times such as registration, and system redundancy to avoid outages due to hardware failure.
  2. MyDU will be upgraded to provide responsive, mobile-friendly content on phones and tablet-based devices; and
  3. Establishes a foundation to begin developing tools for the University community that facilitate the student, faculty and staff web experience in coordination with teams and groups on campus.

We are aware and mindful of this critical time of year and do not want to disrupt navigation and processes that are essential to your academic work. Aside from colors and styling, the look and feel are the same with no functional changes. During the winter break, with additional feedback from the community and focus groups, we will continue adding new features and functionality.

Last week, IT launched the first of several questionnaire opportunities within MyDU for all visitors. The first questionnaire, available at https://dominican.optimalworkshop.com/chalkmark/mydu, provides a series of questions that walk through a proposed new design. There are also questions about likes/dislikes and ways to improve the MyDU experience. We encourage you to share this, and future opportunities, with other students, faculty and staff to participate. The more feedback and voices, the more opportunities we have to improve and respond to needs.


From Information Technology at 3:00pm on October 21, 2017

Information Technology has completed the transition of Jenzabar and MyDU to the new hosted environment. We worked diligently, and with precision, to return Jenzabar in as timely a manner as possible – just under two days ahead of schedule.


To reach myDU on a mobile device or computer, visit https://mydu.dom.edu and you will be directed to the upgraded website. For Jenzabar EX users, additional information will be provided in a separate notification. 


On behalf of IT, we appreciate your patience and flexibility during this upgrade and migration. This marks an important milestone in our process to provide redundancy, increased responsiveness during critical/heavy system use times and an agile framework to respond to institutional needs effectively. 


If you have further questions regarding this update or need further assistance, please contact the Support Center at (708) 524-6888 or by email to supportcenter.dom.edu