Jan
24

Canvas Service Outage (Resolved) 1.24.18

Information Technology is aware of a Canvas outage. At this time, the issue has been reported to our vendor and they are actively working on a resolution. We invite you to visit this page for further updates at the end of this message until the issue is addressed/resolved. If you have further questions regarding this notice, please contact the Support Center at (708) 524-6888, follow us @DUITSupport or by email to supportcenter@dom.edu.

 

From Information Technology (Operational):

Canvas is reporting that users are now experiencing longer load times than expected. However, user can now login to Canvas. The Canvas team is currently investigating the cause, so a resolution can be implemented. We appreciate your patience as our vendor worked to resolve the connectivity problems.  If you have any questions or continue to experience any issues, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting  @DUITSupport and we would be glad to assist you.

From Information Technology (Resolved):

Information Technology is reporting that the Canvas slowness issue has been resolved.  We appreciate your patience as our vendor worked to resolve the connectivity problems.  If you have any questions or continue to experience any issues, please contact the Support Center at supportcenter@dom.edu, on our website at https://supportcenter.dom.edu, by phone at 708-524-6888 or by tweeting  @DUITSupport and we would be glad to assist you.